Returns and Warranty Policy
Returns (South Africa)
If you would like to return an item that is not faulty then it must be reported to us within 15 days of receipt. You will be responsible for the original shipping charges as well as the charges to return the non faulty item back to us. All non faulty items must be returned in unused ‘as new’ condition with a copy of your receipt. Any items purchased with a free shipping charge will carry an amount of R300 that will be deducted from your refund.
Before signing for your package please inspect it carefully. If after accepting the package you determine that there are damaged or defective parts, please contact us with details about the damaged order via email within 3 days.
Faulty Items not checked within 3 days will be exempt from return or exchange however we will send you a replacement for the faulty spare at our expense within the warranty period.
If a customer receives a faulty item and reports it to us within 15 days,
Ultra Scooter will pay for the delivery return which can be exchanged or refunded.
To be eligible for a return/exchange, you must have your receipt, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
To request a return, please fill out our returns form online or send an email to info@ultrascooter.co.za. Once we have received your return request, we will let you know by email if your return has been authorised and where you should send the return.
Returns (International)
We do not offer returns on international orders if you change your mind or decide you no longer want your order.
We take a lot of care to ensure that we send you the correct items on your order and test each product before it gets sent out. However, if you receive what you think is an incorrect or faulty item, please let us know as soon as possible and we'll do our best to rectify the issue as quickly and painlessly.
To request a return, please fill out our returns form online or send an email to info@ultrascooter.co.za. Once we have received your return request, we will let you know by email if your return has been authorised and what you should do next.
Warranty
All of our scooters come with a 6 month manufacturing warranty. This warranty covers factory defects only. Misuse, wear, or broken parts caused by the user will not be covered.
We also have an extended warranty available. This adds an additional 6 months to your existing warranty.
In the event of a valid warranty claim, we'll need to identify the problem by setting up a phone call and discussing this. Once we have some clarity about which part is faulty, we'll ship the replacement part to you (as well as instructions to fit it) at no expense.
If you are uncomfortable with replacing the part yourself, and would prefer us to do it, you'll need to cover the cost of getting the scooter to us and then back to you once it's repaired.
For international customers, please get in touch with us regarding spares as we have international repair partners where you can take your scooters to be repaired.